Job Roles:
· Will be the Area head of your pin code for operational management of respective Customer Care teams
· Will be appointing, training and managing all the Area TLs – Customer Care
· Will be fully responsible for your complete teams’ Recruitment, Training, Quality, Sales, Customer Care services and Management operations
· Overall team target will be your target
· Will be required to travel for recruitments and training purposes
· Will be responsible for full payment collections of your clients made by your downline teams
· Will be responsible for overall incentives, special incentives, bonus, R&R of your teams
· Will be responsible for overall quality assessment and customer service deliverables of the complete process
· Will be completely responsible for ongoing business relationships with all the franchise partners in your area
· Will be getting the referral recruitments done from your downline team as per the given targets
· Will be organizing and conducting the R&R programs in association with your TL and RM
· Will ensure that your team leaders and their teams deliver quality service/sales as per their SLAs
· Will be handling negotiations with the client on the BOQ and close the deal in case if your TLs are not able to do it on their own and train them on how to do it efficiently – for the deals closed by your downline teams
· Will follow-up with the accounts department, supply chain management, site supervisor and the client till the project is handed over to the client
· Will do the site handover delivery along with your RM & TL once the project is ready
· Will make it sure that the client is satisfied related to their project and there are no complaints from the client whatsoever
· Host minimum 1 R&R meet for the performers and new recruits of your TLs’ every week
· Host minimum 1 quarterly, 1 half yearly and 1 annual Excalibur R&R meets for all your downline performers
· Will be reporting to Area Regional Manager/CEO/MD designated in your CRM
Job Types: Full-time, Regular / Permanent
Salary: ₹30,000.00 – ₹75,000.00 per month
Schedule:
Supplemental Pay:
Education:
Experience:
Willingness to travel: