Full Job DescriptionTechnical Writer will have the opportunity to work with teams of product and support engineers to create end user and internal documentation. The writer will also be responsible for release notes and for knowledgebase articles for a variety of audiences. We are looking for a candidate who is highly organized, can work independently in a fast-paced environment, and can produce multiple deliverables with frequent deadlines. Candidates should have the flexibility to learn new products and technologies quickly and have the versatility to move from project to project as needed. An ideal candidate will have a strong interest in innovative solutions to documentation challenges in the new era of computing and IT.
Responsibilities
Document new products, platforms, and features
Maintain documentation for previous product versions
Write release notes and support documentation
Gather information from team meetings, product specifications, interviews with subject-matter experts, and direct interaction with systems
Manage multiple projects for software and hardware products
Peer review other writers’ work
Gather and address feedback from multiple sources
Work independently and rapidly to meet tight deadlines
Coordinate efforts with the education team to manage shared content repository
Work with engineering and marketing staff to develop, write, and edit technical papers
Required Skills
Authoring concept, task, and reference topics for use in a variety of outputs and contexts
Following organizational and industry standards (such as Microsoft Manual of Style for Technical Publications)
Managing multiple versions of topics
Tracking and prioritizing multiple simultaneous projects
Using UNIX/Linux command-line interfaces
Working in cross-functional teams
Required Background
BS or BA in technical/professional communication, English, journalism, computer science, electrical engineering, or other related field
5-8 years documenting software products
Experience single-sourcing multiple deliverable types with topic-based structured authoring (DITA or other XML preferred)
Some experience with UNIX/Linux, storage, virtualization, and/or networking technologies