NTT Ltd Hiring for Senior Engineer Customer Engineering at Mumbai, Maharashtra Full Time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

Excellent verbal and written communication skills

Able to contribute to the work in a group as a team player

Experience working on Projects

Customer service skills including the ability to work with customers in activating services

Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2.

Working knowledge of MPLS-VPNs (L3 and L2 VPNs), IPSec and SSL VPNs , QOS,Wireless communication, load balancing/sharing techniques.

Working knowledge of Switching techniques: VLAN, VTP, various flavors of STP, dot1x, Ether-Channel

Good understanding of OSI Layer 1 and 2 protocols

Configuration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices

Exposure on Firewalls / WAN accelerators are preferred

Thorough knowledge of provisioning circuits including working directly with circuit providers

Time management and prioritization skills

Working at NTT

Responsible for implementing complete end to end Network Solutions for the customers. Responsible for interacting with internal groups, vendors and customers to coordinate the timely implementation of customer networks and data services. Responsible for the final installation of circuits and data services. Duties: Organizational, Professional and Technical Coordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner. Manage the overall process of implementing complex, technical installations. Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction. Assist in developing processes and procedures for the final installation and turn-up of circuits and data services. Lead design discussions/ streamlining service delivery plans /implementations for new customers for smooth installation/migration activities. Serve as an SME and escalation point for the Operations team for accounts which have inherent complexity in their designs Participate on periodic Customer Review calls Train and mentor members within the team Should have the willingness to work across time zones and diverse cultural framework Work with hardware/circuit provider from different geographical regions for installing diverse circuits types (E1/T1 ,DS3 ,Ethernet ,xDSL) and participate in remote troubleshooting wherever required Maintain and Provide weekly work report to the Manager

What will make you a good fit for the role?

Why Join NTT Global Networks NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes. We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including: • Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost. • Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business. • Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.