Administration:
Daily closing stock of mini bar store
Prepare store requisitions and draw items for general store
To update pending maintenance list
To monitor the performance of desk
Responsible for the operation of department in the absence of the EHK / AEHK.
Maintain the housekeeping store and stock record by constant updating of receipts and issues
To ensure items are ordered before they reach the defined reorder level.
Responsible for the periodical physical Inventory of items in store and circulation Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments
Linen and uniform room:
Routine check on the condition of the linen and uniform and the quality of processing
Assign job to tailor
Inventory control of linen and uniform by conducting month end inventory
Quality audit – replacing worn out items with new ones from store, and regular discards
Issue of uniforms for new staff
Strictly adhere to exchange procedure and loan procedures
Submit required reports to EHK
Ensure laundry, linen and uniform room are pest free
Ensures all maintenance are reported on time to engineering department and timely action is taken
Guest floors:
Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
Plan for PMP schedule
Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme
Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction
Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc
Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff
Reporting defects in all areas and regular follow up with engineering department on pending maintenance
Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.
Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for posting
Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
Public area:
Detailed checking of public area
Follow thorough cleaning schedule strictly
Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same
Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff
Plan for PMP schedule
To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK
Staff training:
Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training
Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality
Ensures career development and succession planning for subordinates
Review the performance of direct subordinates and determine their development needs by using the appraisal system
Counsel subordinates in work related matters
Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates
Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements