Nightingales Home Health Services Hiring for Operations Manager Job at Mumbai Full Time

Hi,

We are looking for Operations Manager for Mumbai/Bangalore/Hyderabad with Nightignales Home Care.

Require candidates only from Health Care industry.

Below is the JD,

CORE RESPONSIBILITIES

v Responsible for the Profit & Loss of the Region.

v Preparation of Annual Budgets & Revenue and Expenditure.

v Identification of locations and setting up of Branches to drive the business volumes.

v Devise Sales strategies within the overall ambit of the branding strategy and execute the same.

v Continuously keeps a track of the achievement of the various products including Physiotherapy centres.

v Ensuring a healthy relationship is maintained with other stakeholders like Clinicians, Advertisement agencies, Press etc.

v Implementing all the SOP’s, workflows and policies

v Establish equitable KRAs for the direct reports and monitor the same through periodic reviews.

v Monitoring of the Revenue parameters.

v Responsible to review & submit regular MIS reports.

v Overall control to ensure that quality norms are strictly being implemented.

v Continuous focus on Customer Satisfaction.

OPERATIONS AND MARKETING MANAGEMENT

v Establish Nightingales Speciality Home Healthcare operations and brand in the New Region.

v Creating a communication and operation strategy to roll out the operations of Nightingales in the city.

v Identifying business verticals within the scope of Speciality Home Healthcare like: Home Nursing, Home rehab, medical equipment rental, bed side assistance, specialty wise (cardio, neuro etc) home care

v Creation of business funnels like, DTC, physician referral route, corporate, relationship with Pharma / medical devices companies, hospitals partnerships etc.

v Revenue generation for the Region and individual branches as per the product mix and agreed budgets.

v Monitor the lead generation and the conversion rate across all verticals.

v Optimal and Effective utilization of manpower and deployment plan across all branches.

v Create a strong back office team for support, with a lean management system

v Meeting the obligations and statutory requirement as per govt rules pertaining to the Region.

v Maintain a healthy balance between Operations, Sales and Functions for the delivery of optimum results. Monitor their performance and provide appropriate feedback and counselling when required.

PEOPLE MANAGEMENT

v Effective Manpower planning in accordance with optimizing costs.

v Monitor HR for the recruitment, timely benefits and training.

v Monitor KRA’s and control tools like balanced score cards to evaluate the effectiveness of the employees

v Evaluate and monitor the quality of services delivered and ensure compliance with all applicable regulatory requirements.

v Supervise and evaluate job performance of all team members

v Create forums for orientation, competency evaluation, and education/training activities that are appropriate to identified learning needs of all Home Care staff.

FINANCIAL MANAGEMENT

v Work closely with CEO and create a budget for top line and bottom line

v Create strategies to achieve top line and bottom line targets.

v Control the cost by effective rostering management systems

v Strategy to identify verticals and eliminate them

v Focus on early KPI’s and take corrective actions

v Receivables management.

CUSTOMER FOCUS:

v Continuously monitor the Customer satisfaction scores and take remedial action when required.

v Acquiring of new customers.

v Be in touch with the top 100 customers on a regular basis.

v Monitoring of the customer referrals, customer escalations, TAT and resolution.

CARE AND QUALITY MANAGEMENT

v Monitor the clinical outcomes of the patients

v Monitor the documentation system for effective quality management.

v Monitoring of Process audit scores –

v Ensure adherence to highest standards of clinical acumen and delivery.

BRAND:

v Responsible for the brand in the Region.

v Scout for opportunities for the brand visibility.

v Closely interact with the corporate branding team for continuous activities.

v Drive local marketing activities (apartment camps, corporate camps etc.) to drive efficient customer acquisition.

Job Type: Full-time

Salary: ₹80,000.00 – ₹100,000.00 per month

Schedule:

• Day shift

Speak with the employer
+91 9833681923