NEC Software Solutions (India) Hiring for End User Support Analyst-Wintel at Bengaluru, Karnataka Full Time

Full Job DescriptionCompany Description

Our philosophy is to understand our customers’ business first before we get to the technology.
This approach leads to clever software; streamlining old processes, saving money and delivering positive change.

Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline.

Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.
We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Job Description

Roles & Responsibilities :
Ensuring that all change/project work is delivered on time and to budget

Using specialist technical skills to proactively manage all elements of the supported Infrastructure ensuring high levels of service availability

Proactive Problem management to drive down numbers of fault Incidents raised

Proactive monitoring of Servers, Key systems.

Proactive maintenance of systems, installing patches, upgrades etc.

Carrying out all backups, tape changing and log checking

Capacity planning and reporting on IT infrastructure

Providing customers with high level technical consultancy

Specialising in the configuration and support of Windows Servers and back office applications

Ensure compliance with all documented procedures

Monitor allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate

Be able to work on the Office premises for minimum of 8.5 hours during assigned shift timings or more if the work demands.

Be a part of the 24X7 shift rotation (If Required)

Get involved in any other business activities as required

Essential:
Strong interpersonal/team skills

An adaptable attitude, wanting to provide excellent customer service

Self-motivation

Excellent communication and client facing/customer service skills

Proven skills in Remote End User Support. Ability to talk end users through the problem(s) they are facing and come up with a solution, either from a Hardware and/or Software perspective.

Thorough knowledge of MS Windows Server from 2000 to the latest versions.

Log File Analysis for abnormalities in Windows logs.

In-depth experience in Microsoft Active Directory based on windows 2003/2008 as Domain Controller and core authentication system.

Group Policy Object (GPO) administration, troubleshooting and management and manage GPO links in OU hierarchy.

Maintain & Administration of DNS, DHCP, NFS, NIS, DFS roots, Group policy

Exchange 2007/2010 deployment, administration, management, and troubleshooting skills.

Exchange routing and in-depth knowledge of the SMTP protocol

Good understanding of Virtual Infrastructure & Components of Build

Managing VCB / VDR / VDP

Creating/Deleting snapshots

Managing Data stores, Clusters, DRS & HA Policy

Identifying the issues related to overall performance and implementing corrective measures to enhance overall performance.

Thorough knowledge of large network environments, LAN/WAN technologies and TCP/IP

Terminal Server experience, including Citrix

Clustering technologies

Ability to quickly analyze & diagnose technical problems.

Work with Change & Problem Management Tools

Problem determination and resolution within agreed time frames.

Perform Root Cause Analysis for the incidents.

Identify and recommend improvements to existing processes.

Create regular reports for Management requirements.

Escalations handling.

Co-ordination with other technical teams.

Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.

Adhere to all the account specific technical as well as general process / procedures.

Ensure the Service Requests and all pre-requisite checks are followed diligently.

Quality and Process Knowledge.

Desirable:
Citrix systems administration

VMware administration for the Citrix servers

Maintaining vSphere Production environment using VMware vCenter.

Managing Virtual machines i.e. adding/deleting VM’s

Citrix installations and upgrades

Perform routine health checks of the Citrix systems

Ability to install and publish applications

Work with technical teams and end users to resolve application issues

Concepts on different storage technologies like DAS, NAS and SAN.

Knowledge in Scripting and Automation.

Qualifications

BE/BTECH Graduates

Additional Information

Good Communication Skills required.