Full Job Description
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Purpose/Summary
The Application Support Analyst role is to provide frontend and backend support of a variety of enterprise applications from a technical subject matter expert perspective.
This includes error resolution, performance optimization, systems monitoring, supporting data loading and mining operations, responsibility for standard maintenance processes, log verification, patch maintenance, supporting the implementation of new applications.
Essential Duties and Responsibilities
Be a SME (Subject Matter Expert) and the liaison between users and vendors .
Manages interface projects between business applications.
Monitors application processes to ensure availability
Work directly with personnel (functional and technical), external consulting partner and/or other outside vendors as required.
Work with different departments to develop a thorough understanding of the business processes and business requirements in order to facilitate the implementation of systems.
Lead application functionality testing, patch testing, and provide recommendations for functionality enhancement. Work with software vendor to implement enhancements.
Develop and update important documentation including business process flows, requirements documents, functional and technical design documents, test cases, and user training materials.
Execute the activities and tasks identified with little to no supervision.
Communicate and manage relationships with internal and external customers. Must portray excellent facilitation skills.
Research and resolve technical issues (in person, by telephone, or via e-mail); provide prompt assistance with resolutions or a work-around when possible.
Help develop business process modeling.
Communicate progress to management.
Test pilot new applications to validate work instructions and database information.
Utilizes project management skills to successfully manage time to accomplish projects.
Mentors Level I Application Support Engineers.
Translates complex business needs and problems into system configuration, test and setup requirements.
Translate business requirements into working IT documents including functional requirements, functional design, and technical design, as applicable.
Solves complex, highly technical problems effectively while under pressure.
Mentor other team members on systems and processes
Core Competencies and Skills
Must be a self-motivated, dependable team player with the ability to work independently.
Demonstrated passion for customer satisfaction.
Demonstrated strong communication skills. Must be able to multi-task, be proactive and complete tasks in a timely manner.
Proven knowledge includes database and networking administration, and programming experience.
Demonstrated ability to interact successfully with all levels of employees, external resources and customers.
Effective planning and organizational abilities and superior detail-orientation. Excellent communication and interpersonal abilities.
Proficiency with SQL Server, and MS Visual Studio application.
Ability to quickly learn new technologies and programming languages with little mentoring and/or training.
Education
Requires BS degree in Computer Science, Engineering or MIS.
Experience
5-7 years of experience in supporting a portfolio of complex business critical application systems.
Experience with SSRS is required.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.