Build a strong relationship with customer to understand requirement, quality and service level expectation
Refine grade plan of Nayara after detailed demand mapping
Preparation of Customer wise/grade wise monthly/quarterly/annual plans
Achievement of sales targets, contribution as per the committed business plan
Focus on key customers
Well drawn customer visits plan
Liaise with operation, warehouse and logistic team for timely deliveries to the customer.
Regular follow-up with the channel partners for orders and other commercial issues
Settlement of customer claims
Responsible for enhancing reach and penetration of products in the territory
Monitoring and feedback on competitors activities
Feedback on market trends, price movements
Monitoring and feedback on imports by customers/traders
Inputs for pricing and various schemes from time to time
Preparation of brief Market s on weekly/monthly basis
Working with Technical Services for new grade development Technical support for customer for existing grades of Nayara
Attending Customer complaints and resolution