NatWest Group Hiring for Customer Service & Operations Analyst Job at Gurgaon Full Time

Join us as a Customer Service & Operations Analyst

• We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

What you’ll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and within our service targets. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Day-to-day, you’ll be:

• Authorising and investigating transactions
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you’ll need

You’ll be a Masters in Commerce or an MBA in Finance, CA or CFA Inter, ACCA, CMA, FRM, ICWA or be qualified in any relevant banking professional course like JAIIB, CAIIB. A certification in Lending skills and experience in back-office, RMPS, Spread Smart and BACS will be ideal.

Additionally, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also have:

• Minimum five years of experience with, and an in-depth understanding of accounting standards, financial spreading, ratio analysis and financial statements
• An understanding of product life cycle for all facilities like loans, overdraft, letter of credit, revolving facility
• Excellent business writing skills
• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships