Muthoot Fincorp Ltd Hiring for Customer Service Executive Job at Hugli Full Time

Customer Service Executive Responsibilities list:

· Manage large amounts of incoming calls

· Generate sales leads

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

Requirements

· Proven customer service experience (Freshers can apply)

· Strong phone contact handling skills and active listening

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· Graduate degree

Job Types: Full-time, Fresher, Walk-In

Salary: ₹10,000.00 – ₹12,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Quarterly bonus
• Yearly bonus

Application Question(s):

• Are you from Hooghly ?
• Are you comfortable with the salary ?

Education:

• Bachelor’s (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)