Mott MacDonald Hiring for IT Developer – Productivity and Project Applications at India Full Time

Full Job Description
The role would require the individual to own and prioritise the development backlog, deliver technical and process changes based upon requirements and ultimately ensure tooling remains fit for purpose. The individual should possess strong experience of delivering and managing enterprise tooling delivery within a similar-sized organisation, with deep technical knowledge of the ServiceNow tool along with experience of monitoring platforms.

In all functions, the candidate will be required to work in a collaborative manner with IT suppliers and partners locally and globally whilst maintaining open lines of communication with both the business users and global IT teams.

Key Responsibilities and Accountabilities:
Lead on the development of assigned key deliverables and modules
Design and develop workflows and forms
Take ownership of the ITSM toolset developments to manage the platform and coordinate future development and implementations
Develop strategies and assist with design, software testing and be proactive to prevent future problems
The development and configuration of a variety of areas including, but not limited to incident, problem, change, service catalogue, knowledge, release / SDLC, asset management, configuration management (CMDB), project, time cards, CMS, and reporting
Project Involvement – manages technical work packages
Co-ordination of support engineers to make sure performance, efficiency and customer service is to the highest level
Escalation point for product-related incidents and requests
Assess opportunities for improvement of the current toolset
Monitor inflow of tooling incidents, change requests and enhancements in the product backlog
Collaborate with team members to define, analyse, understand and document technical requirements
Automate business processes through orchestration flow designer and configuration management
Drive ongoing improvements to the toolset to support greater efficiencies and enhanced customer service
Provide assistance in report configuration and identify and log automation opportunities
Responsible for the maintenance of the tooling and data contained within alongside the creation of bespoke management information on request
Embed and enforce the culture of continual improvement across the global support tooling space, ensuring close collaboration is maintained with Global process owners
Responsible for identifying weak spots in existing global operational processes and supplying remediation either via project delivery or direct intervention
Responsible for integration and connections between ServiceNow and other systems

Candidate Specification

Education, Desired skills and experience
Bachelor’s Degree in Computer Science, IT, Engineering, or related field
Working knowledge in ServiceNow as well as at least two (2) of the following areas:
Java/J2EE
C#/C++/C
VB/.NET
Python
SQL
JavaScript/AJAX
Excellent written and verbal communication skills
Excellent analytical skills
Excellent project management and time-management skills
Strong problem-solving skills
Ability to present technical information in a way that non-technical management and staff will understand
Focus on quality and attention to detail
Knowledge of database security procedures and protocols
Ability to work effectively on tight deadlines when necessary
Excellent teamwork and team building skills
Desired training and certifications
ITIL certification
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist
Microsoft Technology Associate (MTA) – Software Development Fundamentals
Microsoft Certified Solutions Developer or Other Application/Software Development Certifications (C+, C#, .NET, Java, etc)

Personal attributes

An excellent level of written and spoken English.
Excellent verbal and written communication skills to display and communicate information to all levels of employees and management
Creativity and enthusiasm for design
Strong ability to build stakeholder engagements
Good attention to detail

Job Profile

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

The application process
Read the information provided and if it sounds like the right role for you please apply online as soon as possible. Our online application process takes about 10 minutes and you’ll need to upload your CV/resume. You have the option to upload a cover letter – to help explain why you’re interested in applying for this role.

Equality, diversity and inclusion
Equality, diversity and inclusion (EDI) are at the heart of our organisation. We are an equal opportunity employer and do not discriminate, rather take positive steps towards creating a diverse and inclusive working environment. You can learn more about it here!

Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

We can offer
Agile and safe working environment
Competitive annual leave and sick leaves
An annual professional institution subscription
Annual company performance bonus scheme – Subject to company performance
Group Life insurance, Personal accident and medical insurance coverage
Short- and Long-term Global employment opportunities
Global collaboration and knowledge sharing
Digital Innovation and Transformation

Job Ref

49944BR

Recruiter Contact

Anil Vakati

Country

India

Region/State

ALL – India

Discipline

Information technology

Sector

Corporate Services

Website Region

Asia Subcontinent

Website Sector

Corporate services

Job Expires

17-Apr-2021