Mott MacDonald Hiring for IT Analyst – Unified Communication Services Job at Chennai Full Time

The IT Analyst- unified communications will be based at Global IT Operations Centre in Chennai, providing level – 3 support to business in unified communication services which include exchange on line and Teams. The successful candidate will be working within the IT Application Services team, and with suppliers to provide operational IT support activities (incident/problem/change management). He would actively collaborate with Service Delivery team, members of other support services to provide prompt customer support. The team obviously has a mix of skill sets, expertise and responsibilities are assigned accordingly. The general support capabilities however are applicable to all regardless of experience or skill set.

Key Responsibilities and Accountabilities

• Delivers a highly efficient, effective and available service to the business according to agreed business requirements and service levels for communication and collaboration tools which include but not limited to Microsoft Teams, Exchange.
• Provide Incident, Problem, Change, Knowledge, Event Management, Request Fulfilment capabilities within the Unified Communications team.
• Troubleshooting issues related to MS Exchange, AAD, Teams
• Coordinating support with third parties as necessary
• Advanced troubleshooting with Microsoft debugging tools for Microsoft Exchange and Microsoft O365
• Provide tech support for HA and LB systems
• Act as a technical support analyst within the team – for complex support issues, product feedback, and critical situations in the owned technology areas
• Perform planned technical configuration changes within agreed timescales
• Implementation of patches and enhancements (e.g. Service Packs, version upgrades) including documentation and testing
• Work closely with the wider infrastructure teams helping to define support requirements and improvements to unified communications service
• Manage and operate scalable, highly available, and fault-tolerant systems
• Identify issues and track failures through to resolution

Accountabilities

• Perform effective Incident, problem and change management functions with regards to assigned services.
• Performs day-to-day activities and checks as part of the on-going maintenance of the assigned services and that they are carried out in a timely manner as well as ensuring that a forward schedule of maintenance and upgrades are implemented.
• Patching/update of the systems to manufacturer standards
• Escalation to suppliers as and when required.
• Proactive and reactive monitoring of systems and monitoring services
• Effective system performance/capacity monitoring for all services
• Assistance in ensuring the DR capabilities are maintained and regular tests are conducted
• Participation in post implementation/major incident reviews

Formal Education & Certification

• Degree in information systems, Engineering, or Computer Science, or equivalent experience.
• ITIL V3 /4 Foundation Certification
• Certifications – in Exchange, AD, networking, VoIP technologies

Knowledge and Experience

• In-depth knowledge and working experience on Microsoft Exchange Servers 2016 and Exchange Online / O365 suite of products
• Installation and Configuration of Exchange servers
• Expertise in handling all Exchange Online related tasks
• Good understanding of various access methods including POP, IMAP, OWA, MAPI, Outlook Anywhere, and SMTP Mail flow
• Demonstrated proficiency in end user support for MS Exchange 2016, Outlook Online and Mailbox management and support
• Exchange online resource object management (distribution list, calendar, group mailboxes, etc.)
• Assist in any new Exchange/Domain/Windows 2008, 2012 and 2016 Server systems development as required
• Good PowerShell knowledge for handling both Exchange and Active Directory
• In-depth knowledge and working experience on Microsoft Teams
• Knowledge of Voice Policy, Voice routing policy, Dial Plans, Response groups, Call Routing related to MS Teams calling integration
• Experience in handling Administration dashboard for MS Teams, O365 Exchange admin center
• Good working knowledge of VOIP and Traditional PBX Telephony
• Good working knowledge of TCP/IP networks
• Good working knowledge of Quality of Service
• Excellent English written and oral communication skills
• Superior analytical, evaluative, and problem-solving abilities.

General Behavioral Competencies

• Teamwork: We are better together.
• Integrity: We always do what is right.
• Respect: We appreciate others and care about the wider community.
• Excellence: We strive to improve and to exceed expectations.

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

The application process
Read the information provided and if it sounds like the right role for you please apply online as soon as possible. Our online application process takes about 10 minutes and you’ll need to upload your CV/resume. You have the option to upload a cover letter – to help explain why you’re interested in applying for this role.

Equality, diversity and inclusion
Equality, diversity, and inclusion (EDI) are at the heart of our organisation. We promote equal opportunities and have several initiatives to create an inclusive workplace culture; Our dedicated inclusive recruitment page provides more information on our efforts and recognitions.

Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

We can offer

• Agile and safe working environment
• Competitive annual leave and sick leaves
• An annual professional institution subscription
• Annual company performance bonus scheme – Subject to company performance
• Group Life insurance, Personal accident and medical insurance coverage
• Short- and Long-term Global employment opportunities
• Global collaboration and knowledge sharing
• Digital Innovation and Transformation

56910BR

Supriya Yadavalli

India

ALL – India

Information technology

Corporate Services

Asia Subcontinent

Corporate services