Motherhood Hospital Hiring for Patient Care councilor Job at Gurgaon Full Time

Motherhood hospital is looking for SERVICE LINE EXECUTIVE our up coming new hospital in Gurgaon location.

Qualification : Any Graduate

Experience : 3 – 6 Years

Towards Prospective Patients / Customers:

OP:

· Create rapport with customers from the very first meeting; understand the customer stated and unstated requirements; subtly link MH offerings with those expectations.

· Provide relevant information seamlessly to build the relationship.

· Discuss ~ benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial details.

· Based on the customer profile, up-sell and cross sell.

· If patient has rates of other hospitals, seek information.

· If financial assistance required, coordinate with concerned authority.

· Deposit details & payment terms to be clarified to the patient.

· Counsel on do’s and dont’s.

· Own any issues the customer may encounter & ensure prompt recovery by GR team.

· Follow up with customers who have not come back for booking

· Manage the feedback systematically.

 IP :

• Be available for any assistance the patient may have.

Towards Consultants :

• Keep Consultants informed regarding confirmed referral appointments.
• Keep the doctors (treating and referral) informed about the ongoing status of the patient.
• Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.
• Maintain a cordial and professional relationship with Consultants.

Towards the Organization :

· Convert the prospectives in to lifelong customers.

· Ensure patient/ customer has a comfortable, warm & caring service experience aligned with the Service Experience Plan.

· Keep the Management updated regarding service gaps and customer feedback ; share customer perceptions of our products, packages, offers.

· Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.

· Ensure all information is accurately updated on CRM.

· Share productivity data as per schedule.

· To be constantly update on competition activity – rates , products , discounts.

· Offer suggestions periodically for improved productivity, based on customer expectations, market offering and opportunities as yet not explored.

Towards Marketing:

• Keeping Marketing updated on patient conversions from referral channels, Marketing Initiatives
• Capture Data of all prospectives ; forward reports based on defined parameters to Marketing to enable decision making and focus.
• Be alert and identify source markets and corporate references.

Job Type: Full-time

Schedule:

• Rotational shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 6366276616