Moody’s Corporation Hiring for Sr software engineer – Sr support analyst at Gurgaon, Haryana Full Time

Role/Responsibilities

As a senior support analyst, the person would be responsible for managing production support projects within MIT mainly for ESG domain.

The person must be experienced with minimum 6 years of handling and managing production support engagements for ESG and financial services clients.

The successful candidate will be responsible for daily Production Support functions for suite of applications. He/She will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.

Proven ability of working into AWS support engagements and provide leadership in a fast paced onsite/Offshore environment

Qualifications

L1/L2/L3 troubleshooting support for internal and external web applications

Implement processes to maintain applications systems in production environment with controlled evaluation of any downtime

Help to manage timely resolution or escalation of incidents within the environment.

Understand the global and local impact across teams to manage application interdependencies

Must be able to communicate the impact and solutions of application/system problems in business language

Work closely with other IT teams such as Vendor, Development, Network, Security and Systems to investigate for the root cause analysis

Maintain & build standard and documentation for all environments.

Ensuring that the requirement for change to applications is fully understood and that the planned work is completed

Provision of adequate cover as defined in the SLA’s over the required support hours (this may vary according to the application)

To articulate, report and communicate effectively with Clients on incidents/problems

Ability to perform in-depth Analysis of Incidents/problems to identify Root cause and Permanent Fixes.

Conversant with Agile methodologies

Should be able to work independently and also proficient in Team Handling

Should possess sound knowledge of Tools like JIRA ,Git

Desired Skills:
Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues

Bachelor of Engineering from reputed university / institute

LOB/Cost Center

MIT (Moody’s Information Technology) needs this role to manage and maintain existing ESG production support

This role will work as a production support lead ensuring smooth functioning for US and EMEA business stakeholders.

MESG: Moody’s ESG Solutions Group is a business unit of Moody’s Corporation serving the growing global demand for ESG and climate insights.. The group leverages Moody’s data and expertise across ESG, climate risk, and sustainable finance, and aligns with Moody’s Investors Service (MIS) and Moody’s Analytics (MA) to deliver a comprehensive, integrated suite of ESG and climate risk solutions including ESG scores, analytics, Sustainability Ratings and Sustainable Finance Reviewer/certifier services. It houses V.E and 427, both affiliates of Moody’s.

Job Req ID

24048BR

Entity

Moody’s Shared Services (MSS)

Line of Business

Moody’s Information Technology (MIT)

Regular/Temporary

Regular

City

Gurgaon

Job Category

Engineering & Technology

Job Sub Category

Software Engineering

Experience Level

Experienced Hire

Working at Moody’s

Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

Entity

Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.

MESG: Moody’s ESG Solutions Group is a business unit of Moody’s Corporation serving the growing global demand for ESG and climate insights.. The group leverages Moody’s data and expertise across ESG, climate risk, and sustainable finance, and aligns with Moody’s Investors Service (MIS) and Moody’s Analytics (MA) to deliver a comprehensive, integrated suite of ESG and climate risk solutions including ESG scores, analytics, Sustainability Ratings and Sustainable Finance Reviewer/certifier services. It houses V.E and 427, both affiliates of Moody’s.

EEO Policy

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Securities Trading Policy (STP)

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.