Ideally you will be educated to degree level or equivalent and hold some relevant experience working in a back office of a call centre or similar Business Process Outsourcing (BPO) environment.
Education
Completion Secondary school.
BA/BS Degree preferred.
Experience
1-2 relevant years’ experience.
Essential Skills
Solid customer service orientation.
Ability to identify issues and escalate to the appropriate contact.
Ability to manage time appropriately, work efficiently and semi-independently within a team oriented environment.
Ability to conduct analysis/research.
Solid detail orientation, problem solving and multi-tasking skills.
Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
Ability to work with sensitive data with professionalism and confidentiality.
Solid knowledge of MS office applications (Word, Excel, etc.).
Ability to work on several systems/programs simultaneously.
Please note this role requires working on the weekend (Saturday and Sunday) with two days off in the week in lieu. Flexibility to working hours will be required as the team work on rotating shifts (typically 8am – 18:30).