moCal Looking for Customer Support Specialist at India Full Time

Company: Moris Media
Brand: moCal
Job Type: Full-time
Location: Hybrid (Remote for now, with the potential for on-site collaboration)
Salary: Negotiable

Job Description

Moris Media seeks a customer-focused and solutions-oriented Customer Support Specialist to represent our dynamic moCal brand. This person will be the first line of support for moCal customers, providing exceptional service and building strong customer relationships while ensuring a positive brand experience.

Job Summary:

As a customer support expert, the successful candidate will address customer inquiries and resolve issues with professionalism and efficiency. You will act as a vital link between moCal and its customers, maintaining the brand’s reputation through your dedication to exceptional customer service.

Primary Responsibilities:

• Customer Communication: Respond to customer inquiries promptly and empathetically via phone, email, chat, and potentially social media channels.
• Troubleshooting: Investigate and resolve customer issues related to products, orders, accounts, and technical difficulties.
• Product Knowledge: Gain in-depth understanding of moCal products and services to provide accurate information and guide customers effectively.
• Documentation: Accurately record customer interactions and resolutions within the company’s CRM system or other designated tools.
• Collaboration: Work with product development, sales, and other teams to improve processes, identify trends in customer feedback, and resolve complex issues.

Qualifications:

• Education: High school diploma or equivalent.
• Experience: 1-2 years of experience in customer service, preferably in a retail, e-commerce, or technology-related environment.
• Communication Skills: Excellent written and verbal communication with the ability to adapt to diverse customer communication styles.
• Problem-solving: Proactive approach to identifying solutions and a demonstrated ability to think critically.
• Technical Aptitude: Strong computer proficiency and the ability to learn new software quickly.

Desired Skills:

• Empathy and Patience: A genuine desire to help customers and resolve their concerns.
• Conflict Resolution: Ability to de-escalate challenging situations and turn negative experiences into positive ones.
• Flexibility: Adaptability to handle a range of customer interactions and work within a fast-paced environment.
• Passion for Fashion/Lifestyle Brands: Interest in moCal’s mission and target market is a plus.

Compensation and Benefits

• Competitive salary and benefits package
• Moris Media offers a dynamic and collaborative work environment with opportunities for growth
• Travel reimbursement provided when necessary for on-site collaboration

How to Apply

We encourage all passionate and qualified individuals to apply! Visit the “Current Openings” section of the Moris Media careers website: https://www.morismedia.in/job/customer-support-specialist-in-india . Please review the salary and benefits package offered.