Planning CRM strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty.
Creating emails and other content as part of a wider marketing campaign.
Answering customer queries and dealing with complaints.
Implementing strategies to test the various forms of marketing developed by your team.
Liaising with other departments to create a CRM strategy that works across the board.
In a nutshell, you are the person who is supposed to make your customer’s dreams come true! If you do your job correctly, you will attract new business for your company while retaining existing customers.