Miratech Hiring for Junior Contact Center Specialist at Alwal, Hyderabad, Telangana Full Time

Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

Job Description

About the project

We are inviting Talented Junior Professionals to take part in our Professional Services Consultants Trainee Program, grow to Genesys PS Consultant and become a part of a big development team that participates in the support and development of software products.

The goal is to achieve the level of proficiency that will allow specialists to work independently in IT projects.

This project is uniquely positioned to help companies bring their people, insights, and customer channels together to effectively drive today’s customer conversation. Our software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service, as well as extending customer service across the enterprise to optimize processes and performance of customer-facing employees.

Qualifications

Knowledge of SQL

Knowledge of RDBMS (at least one of the following: Oracle, MSSQL, MySQL, PgSQL)

Basic systems administration skills (Windows, Linux)

Result-oriented attitude and problem-handling skills

Excellent communication and presentation skills, proactive and analytical mindset

Nice to have:
Knowledge of the principles of construction and operation of networks (OSI network model, understanding the principles of network protocols and services)

IP protocols stack (ТСP vs UDP, HTTP vs FTP)

Experience in software development

Additional Information

We offer

Strong career opportunities for professionals

A variety of international projects and mobility across projects

Professional development support and professional certification opportunities

Competitive compensation, advanced bonus systems

Flexible work schedule with a possibility for teleworking

Corporate, social and cultural events