Miratech Hiring for Genesys QA Automation Engineer at Alwal, Hyderabad, Telangana Full Time

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Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

Job Description

This role will be responsible for development, maintenance and execution of automation scripts for Contact Center applications. Quality engineer will be responsible for all phases of functional and automation testing. This person should be able to manage testing multiple projects simultaneously and coordinates with other teams to ensure deadlines are met and application quality and performance meets standards before production implementation.

Responsibilities:
Effectively plan, define test Strategy/Test Cases, provide QA estimates, provide test management and Test Reporting throughout the Testing cycle
Create test cases, perform manual/automated testing and log detailed defects in Rally
Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
Work closely with product owners and scrum masters to determine acceptance criteria for testing
Should be able to understand the technical details of the product and assist development team in trouble shooting issues
Should be able to analyze quality of the product before rolling to customers by analyzing and validating defect leakages
Provides overall QA status reporting and escalate issues risks in a timely manner to management and assist in resolution
Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices and automation tools
Participate in building the strategy around test cases and end to end test framework to maximize the test coverage.

Qualifications

Experience in developing manual and automation test strategies with Cyara
Experience in designing and developing scalable, flexible, and cross-platform automation test frameworks.
Proven track record with a minimum of 3 years software/computer engineering experience
Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
3+ working knowledge building out automation frameworks with in Enterprise SQA, deep knowledge of automation best practices.
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
Experience with analysing logs using tools like Splunk
Experience using Agile Central (Rally) and Cyara for automated testing.
Excellent communication and presentation skills.
Ability to work in CET time zone

Nice to have:
A Bachelor of Science Degree in Computer Science, Engineering.
Excellent problem solving and analytical thinking abilities.
Previous experience with onsite and remote/offshore team members

Additional Information

We offer

Strong career opportunities for professionals
A variety of international projects and mobility across projects
Professional development support and professional certification opportunities
Competitive compensation, advanced bonus systems
Flexible work schedule with a possibility for teleworking
Corporate, social and cultural events