IT Help Desk Technician responsibilities include:
Job brief
We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries from colleagues on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand problems and explain solutions. They must also be customer-oriented, patient, problem solvers and able to work independently.
The goal is to create value for employees that will help preserve the company’s reputation and business.
Responsibilities
Requirements
· Able to lift up to 45lbs.
· Available to provide afterhours support 24/7
Technical Requirements
· Microsoft Windows Active Directory
· Citrix XenDesktop VDI
· iManage document management system
· Avaya/Mitel phone system
· Microsoft Exchange 2013-2016-2019
· Microsoft Teams
· Microsoft Office 2013-2016-2019
· Adobe Acrobat 10-2020
· Various in-house developed web applications
· DUO/RSA and other 2FA programs
· Understanding of basic network/internet protocols
· Knowledge of IOS and Android mobile devices
Expected Start Date: 21/2/2022
Job Type: Full-time
Salary: ₹25,000.00 – ₹50,000.00 per month
Schedule:
Education:
Experience:
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Work Remotely: