Full Job Description
The HR Service Center provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR Benefits, data administration, onboarding, leave administration, staffing, learning & development, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide.
The HR Services Advisor is a key role in the delivery of quality services to business leaders, managers and employees, as well as to the HR community and driving an agenda of continuous improvement. Within our Service Centers, our Onboarding Teams ensure that every new hire at Microsoft has the best experience as they become our newest employees; from background checks, to relocation, to timely set-up in HR data systems, New Employee Orientation scheduling to ensure productivity on Day-1, payroll inputs and benefits enrolment. This is a fantastic opportunity to join a dynamic global organization and support the delivery of a best-in-class service experience for our global onboarding programs.
Responsibilities
Accountable for the overall delivery of Pre-Hire services, background/reference checks, requisition processing, immigration relocation support, data management, onboarding assistance for the region supported
Takes complete ownership to ensure smooth onboarding experience for all new hires in scope, including follow-up with the candidate/ manager/ admin/ partners to collect missing information and / or informing approval requirements
Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data across all HR tools associated with employee data administration
Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
Operate within the Data Privacy and security guidelines in the service line
Follow the service process documentation, desk-top-procedures, and knowledge base articles for assisted support.
Contribute to the global standard design for Pre-Hire experience processes.
Drive standardization and continuous improvement.
Attention to detail and ability to follow guidelines has to be good
Knowledge of HR processes and exposure to a Shared Service Center environment
Ability to maintain highly confidential and sensitive information
Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels
Ability to work effectively in a team and willingness to help others
Experience with common help desk tool such as CRM is a plus
Ability to work with/manage documents on a SharePoint is desirable
Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes; works with team members to identify relevant factors related to the issue; protects data privacy and adheres to confidentiality requirements; performs planned data audits, as needed.
HR Central Services Customer Support
Supports employees and managers by responding to inquiries and performing transactions; addresses inquiries by researching policies and procedures as needed; triages inquiries to the appropriate queue.
Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers; learns the end-to-end service model.
Process Management
Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback.
Reviews own performance metrics target and identifies opportunities for improvement; shares input and raises opportunities for improvement to manager.
Data Management
Maintains and updates employee record database; enters data and reviews data input to ensure accuracy; identifies and reports discrepancies or issues in data administration to senior team members or team lead.
Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes; works with team members to identify relevant factors related to the issue; protects data privacy and adheres to confidentiality requirements; performs planned data audits, as needed.
Documentation
Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy; participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.
Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.
Qualifications
Bachelor’s degree / MBA or equivalent (any specialization) (Specialization in Human Resource Management will be an advantage)
4+ years’ experience in any HR core platform like SAP, PeopleSoft, SuccessFactors is required. Either of these tools are required.
Must be able to work either EMEA or APAC shift patterns.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.