Microsoft Dynamics CRM NET Developer Full Time Full Time

Roles and Responsibilities:

WHAT DOES THE ROLE DO:

This position is responsible for providing development services and support services. This position will be a rotating position and will be rotated through the following areas of IT Services:

• Development Support
• BSR – CRM Development
• Projects – Development
• Task Estimation

HOW IS THE ROLE DONE:

IT Support Rotation:

• Assesses and recommends changes to existing applications in conjunction with user feedback/requests
• Ensures all the development work are followed. The code can be easily understood and proper consistency is maintained.
• Ensures that assigned requests are resolved within in a timely manner and helpdesk system is updated accordingly.
• Escalates issues which are unable to be resolved to the Manager IT Support in a timely manner.
• Undertakes problem analysis whilst ensuring staff and members are kept informed continually of the status of their issue via a regular email update
• Monitors IT Systems using tools available and focusing on applications that client provide to Members and staff and escalating problems where necessary

BSR and Projects Rotation:

• Designs and develops solutions for Dynamics CRM based on requirements
• Integrates and implements interfaces between Dynamics CRM and other systems.
• Tests, debugs, documents and implements solutions for Dynamics CRM.
• Designs and develops new application systems/web based processes and enhancements to existing systems.
• Integrates and implements interfaces between web based processes and internal application systems
• Tests, debugs, documents and implements web based processes and internal application systems.

Desired Candidate Profile

• Team Work
• Customer satisfaction
• Communication Skills
• Problem Solving Skills
• Effective organisational and time management skills.
• A patient and friendly manner at all times
• Ability to multitask and work under pressure

Perks and Benefits