Full Job Description
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
JR17989 System Engineer
Field Services Engineer
Job Overview
As a Field Services Engineer, you will responsible to provide support for all IT related needs.
A Field Service Engineer in Information Technology department is responsible for the sustaining of the field service operation by efficiently processing outstanding requests and restoring services to their operating state. For effective execution, a Field Service Engineer must constantly enhance on the knowledge related to computer systems, including hardware, software and network. In addition, the engineer needs to be familiar with IT Collaboration tools and User Experience technology, as well as Corporate and Site level policies or procedures while delivering highly satisfied customer service. Responsible for mentoring peers and updating IT management on the analysis of issues and root cause. Provides on-call support as necessary for infrastructure and enterprise wide IT issues. Perform other duties as assigned including special projects, reports, presentations in team meetings, training, escalation support, and completion of management reports.
Work and tasks are often straightforward, routine, structured and guided by established policies and procedures. Some independent judgment is required, including making basic choices in the selection and application of established methods.
Key Responsibilities
Provide end-user IT support
Strict compliance to established documents, guide books or runbooks, and follow through with subject experts on the document revision to maintain relevant documentation
Guide the team in technical related activities, such as preparation, setup, testing and continuous improvement. Apart from achieving the objective within the agreed timeline, the ability to prioritize and divide the tasks among the team by utilizing the individual talent to minimize complexity is the key essence to teamwork success
Inspire the team by keeping a high level of customer service and computer literacy to a wide range of customers
Maintain open communication with key stakeholders (end-users, field services engineers & global counterparts)
Participates in activities or identifies opportunities to enhance own knowledge and skills
Willing to share knowledge gained and be mentor to team members
Always on the lookout for process improvement, motivate the team in collaboration effort with other team members to drive multiple wins
Be the master in housekeeping, ensure safety in workplace and discipline in inventory control
Monitor, track and organize open tickets as they come in according to priority and forward to appropriate team member for handling
Provide solution to maintain, repair and install PC/MAC hardware, software, peripherals, telecommunications and telephone equipment
Support implementation of new computer hardware and software systems and technologies.
Assist support staff with field work as needed
Set up and operate new hire machines and test them before handing it out
Able to trouble shoot VPN, O365 & other productivity applications
Support end-point network connectivity installation and troubleshooting
Provide mobile phone provisioning and support including phone deployment and basic phone system administration
Management of iOS and Android-based devices in an enterprise environment
Provide IT Kiosk like support
Goal and customer service focused. During times of emergencies, outages and project planned work, be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful
Perform other job-related duties as assigned
Skills & Competencies
Good understanding of computer systems, OS (Win & MAC) & hardware.
Ability to support mobile devices – tablets, smartphones, laptops, etc.
Ability to diagnose and resolve technical issues with end-user devices
Basic understanding of enterprise network LAN, WAN and Wireless
Basic understanding of Datacenter setup
Physically able to carry workstation equipment
Able to troubleshoot O365 issues – including Word, Excel, Access, Skype, and Outlook
Knowledge of AV support (Cisco, Polycom etc.)
Excellent written and verbal communication skills
Able to work effectively both independently and within a team
Strong attention to detail and high accuracy in work
Exercises some independent judgment and reasoning within established guidelines
Strong sense of discretion and confidentiality required
Able to multi-task, meet deadlines, and work in a fast-paced environment
Able to conduct presentations and training to small group
Ability to stay current with technology and trends
Acquire job skills and learn company policies and procedures to complete routine tasks
Flexible with working in different time zones
Work Experience
Typically, 5-6 years of hands-on experience in IT environment, supporting Helpdesk/Field services in similar capacity. A good understanding of the Micron manufacturing environment is a definite advantage.
Proven ability to make sound decisions and able to work independently or as a team in handling multiple tasks.
Previous desktop support experience required
Self-motivated and able to motivate others toward achieving the department set goals.
Willing to share knowledge and a good communicator in training peers and customers.
Knowledge in software development will be an added advantage.
Experienced in working with teams from multiple time-zones, multi-national interaction
Experienced in trouble-shooting multiple operating systems versions
Able to support individuals using different communication methods (phone, email, instant messaging)
Job-Specific Authority and Scope
Manager is consulted for decisions
Typically has a global geographic focus
Typically does not manage a budget
Business Travel and Physical Demands
Business travel of approximately 10 or less percent yearly is expected for this position.
Physical demands:
Office environment. No special physical demands required.
Preferred Education
Bachelor’s degree or global equivalent in a related field.
Certifications
Job related certifications preferred.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note that in order to assist in providing a safe and healthy workplace for all Micron team members, new employment offers for jobs based in India, Malaysia, Singapore, and the U.S., are contingent upon the applicant’s provision of a copy of their COVID-19 vaccination document to Micron on a confidential basis prior to their scheduled start date confirming that they have completed the COVID-19 vaccination process, subject to any written request for medical or religious accommodation and to the extent permitted by applicable law.
To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.