Met connecttechnology Hiring for Customer Care Executive Job at Indore Full Time

• Make calls to clients.
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engage in active listening with callers, confirming or clarifying information
• Build lasting relationships with clients and other call center team members based on trust and reliability
• Utilize software, databases, scripts, and tools appropriately
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
• Take part in training and other learning opportunities to expand knowledge of the company and position
• Adhere to all company policies and procedures

Education and Background

This position requires a high school diploma or Graduation.

Skills and Competencies

• Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
• Understanding of company products, services, and policies
• Proficiency with computers, especially with CRM software, and strong typing skills
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision-making skills
• Adaptability and accountability
• Should be comfortable in night shift.
• Good communication Skills

Job Types: Full-time, Regular / Permanent

Salary: ₹14,000.00 – ₹23,000.00 per month

Benefits:

• Commuter assistance
• Paid time off

Schedule:

• Monday to Friday
• Night shift

Ability to commute/relocate:

• vijaynagar, Indore, Indore – 452010, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Speak with the employer
+91 7880001758