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Inbound & Outbound calling & Chat process for customer service. *
Identify and assess customers’ needs to achieve satisfaction. *
Build sustainable relationships and trust with customer accounts through open and interactive communication. *
Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. *
Keep records of customer interactions, process customer accounts. *
Follow communication procedures, guidelines and policies. *
Take the extra mile to engage customers. *
Knowledge in MS Office, Computer basics, mandatory.*