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Back Office/Customer Care

MCX India Hiring for Senior Executive – Customer Service & Quality Job at Mumbai Full Time

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  • To effectively handle queries, calls & e-mails sent by Members to interface with various departments and thereby ensuring effective customer responsiveness, problem resolution and customer delight.
  • Closure of calls with complete resolution adhering to the quality norms of the Exchange
  • Calls are entered in CRM on real time basis to ensure the call-recorded time synchronizes with call received in system.
  • Referring circulars and getting clarifications on the contents mentioned thereto
  • Verification of the request received / Replying to same as required by member.
  • Completion of the activity (e.g. outgoing calling) assigned by Critical Depts. with proper co-ordination with colleagues & timely updation on the progress of activity for quick action.
  • Seeking clarification on the activity allotted by the supervisors / seniors.
  • Active participation in the discussions held during introduction of any new software, circular issued, etc.
  • Good communication skills

Knowledge of Commodity Market

Job Overview

  • Date Posted:
  • Location:
  • Job Title: MCX India Hiring for Senior Executive – Customer Service & Quality Job at Mumbai
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