A Customer Service Executive has many duties and responsibilities. Although specific positions will dictate a Customer Service Executive’s undertakings, there are several primary responsibilities common to this occupation. A review of current job listings identified the following main tasks and responsibilities.
Establish Customer Support Practices
Customer Service Executives are responsible for creating policies and procedures for their staff. To ensure customers receive excellent and consistent service it is vital that all employees provide the same types of assistance and handle issues in similar manners. The Customer Service Executive must make sure their staff knows the policies and adheres to them at all times.
Hire and Train Employees
The hiring and training of staff usually falls to the judgement of the Customer Service Executive. This may include reviewing applications, conducting interviews, processing new hire paperwork, and providing on the job training or mentoring to new employees. Customer Service Executives will supervise their staff’s daily performance, provide employee performance reviews and handle any disciplinary actions necessary.
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