Max Healthcare Looking for AGM / DGM Hospital Operations – Lucknow at Lucknow, Uttar Pradesh, India Full Time

JOB PURPOSE

To lead all the operations of support services and administration for Max Hospital.

KEY RESPONSIBILITIES

• Responsible for smooth & efficient operation of Hospital as well as the related resources associated with hospital operations.

• Responsible for integrating strategic plan of the organization with the operations.

• Work in close collaboration with Consultants, Nursing and other Clinical services to ensure delivery of world-class Healthcare services.

• Ensure effective implementation of Policies and Procedures.

• Participate in Quality Improvement Programs.

• Work in close collaboration with Support/ Operations / Medical / Para Medical / Nursing to ensure implementation of approved Quality Programs.

• Comply with patient safety policy.

• Identifying and exploring ways and initiatives to build productivity and efficiency.

• Support customer audits & government audits to ensure compliance.

• Complete statutory, statistical and annual reports.

• Responsible for developing, implementing Patient Feedback Process and regular patient feedback analysis.

• To take regular hospital rounds with a view to improve professional knowledge, service levels, customer satisfaction etc.

• To ensure patient satisfaction, optimal patient movement & patient care.

• Liaison with local bodies for all hospital related compliances.

• Point of contact as escalation matrix to all handle with care patients.

Experience

More than 12 years of experience with minimum of 6 years in Hospital Operations.

Technical Skills

• Thorough understanding of Hospital operations

• Knowledge of best practices and processes of hospitals.

• Knowledge and expertise in patient handling, vendor management, and knowledge of compliance issues related to hospitals.

• Optimization of hospital beds & utilization

• Knowledge of Budgeting & implementation of hospital policies

Minimum Qualifications

Graduate / Postgraduate (preferably with a Diploma in Hospital Administration or Masters in Business Administration).