Full Job DescriptionCompany Description
Masters India is a GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. Our mission is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.
We offer advance compliance automation solutions to enterprises that reduce their compliance work, increase work accuracy and improve ease of doing. We help some of the largest companies in the world file billions in taxes.
Job Description
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities
Qualifications
Proven working experience as a Customer Service ManagerExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in English
Additional Information
Why Us?
A nurturing environment
A promising role with a good amount of responsibility
A platform to perform
A chance to hone your communication skills while you work and interact with people all over India
Experience: 4-6 Years
Location: Noida, Sector 63
Employment Type: Permanent
Functional Area: Development
Industry: IT