Mastercard Looking for BizOps Engineer I at Navi Mumbai, Maharashtra Full Time

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

BizOps Engineer I

Responsibilities

Participate in 24×7 shifts

Monitor the stability of our infrastructure with various tools.

Handle incident response, troubleshooting and fix for various servers/services.

Handle escalations as per policies/procedures.

Communicate clearly on tickets, phone calls made to the teams about various issues.

Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.

Exhibit a sense of urgency to resolve issues.

Ensure SLAs and Operational standards are met.

Contribute to operations runbooks and documentations.

Ensure smooth handoffs between shifts.

Prepare daily, weekly, and monthly s

Skills

Strong analytical skills and a desire to learn new concepts and technologies and apply them.

Strong attitude to take ownership and responsibility for the production servers/services.

Familiar with supporting a production application and incident management.

Good understand of infrastructure and application performance monitoring tools

AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM.

Linux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/atop/dstat, fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging.

Good to have knowledge of scripting languages.

Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.