We are the global technology company behind the world s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless . We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Job Title Manager, Product Integration GPI supports Regional Customer Delivery teams throughout the development lifecycle of new products, platforms and tools as well as enhancements to existing products, platforms and tools. The role ensures both Product and Delivery readiness prior to the regional customer delivery teams supporting any customer pilots in region.
In its role GPI contributes to the customer onboarding approach and defines and documents implementation processes, this is then trained with the regional customer delivery team with additional support provided for the initial customer pilots. In its execution GPI is responsible for ensuring we deliver consistent, repeatable and scalable onboarding journeys to our teams and ensure appropriate tools and automation are incorporated into the overall design.
As part of the GPI (Global Product Integration) team within Customer Delivery this role will be working with the MPGS product, working with the global product team in UK and Australia as well as with O&T and other MPGS stakeholders.
Responsibilities
tBuilds partnerships and engages with Products & Innovation and Operations & Technology to ensure PME approach and methodology is followed, assessing product readiness before hand over to the regional customer delivery teams.
tEnsure product design includes features to ensure onboarding processes can be automated or built for scale and repeated
tUsing the GPI methodology create the defined artefacts and train the regional teams ensuring they are ready to onboard customers to the new products and services
tReview delivery approach and assess pilot implementations, ensure continuous feedback loop into the products and services supported. Act as the voice for GCD in global product conversation, ensure our feedback is communicated effectively to influence the outcome.
tWork alongside global cross functional teams, ensuring delivery processes are designed effectively in the end to end flows and ensuring customer journeys are maximised with time and speed
tSupport process improvement initiatives to enhance GPI methodology
Experiences
tExperience in designing and/or implementing APIs, SDKs and developer facing products
tExperience producing and/or managing API and Solution Design Documentation, Process Flow Diagrams, Business process information etc.
tExperience leading product or customer implementations; Experience implementing process improvement initiatives
tGains technical knowledge and begins to identify technology that will adhere to innovative industry trends and practices and enhance delivery processes for own products
tExperience with process design and six sigma
tExperience running cross-functional projects
tYou are a leader able to create an open and based on trust environment, with strong stakeholder management skills
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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