Segment Petcare
Country / Site India, Hyderabad
Job Function Supply
Job Level B4
Job Purpose/Overview
Responsible for managing Customer Engagement & Logistics operations for the market side for 2 sales regions out of 4 also manage Distribution center operations, copacking site operations
This role is accountable for delivering committed Customer Service levels, Stakeholder management, Drive Vendor performance for CFA 3PLs, Manage Copacking sites, DCs & Secondary transportation vendors in the defined geography.
Key Responsibilities
Work closely with the Regional sales teams as the Supply Chain SPOC and help mitigate demand-supply imbalances through dispatch prioritization, stock reservation and pro-active planning
Provide timely inputs to the distribution planner to minimize stock-outs and ensure the right level of inventory is maintained at the warehouses to ensure high customer service delivery
Design and implement programs to drive engagement of Warehouse teams
Responsible for upgrading the warehousing infrastructure and create future plans for warehouse footprint and space enhancement basis the local route-to-market strategy and growth forecasts
Responsible for setting warehousing & transportation KPI targets and holding the 3PLs accountable to the same. Drive standardization across all warehouses.
Accountable for service delivery of warehouses and transporters in the geography
Manage SLOB/Aging inventory through timely interventions and escalations to the sales teams
Drive a quality and safety mindset amongst team members and LSPs while ensuring compliance to all Mars QMP and people safety standards in all our warehouses and during transportation of goods
Accountable for implementation of Good Warehousing Practices at our warehouses including inventory control, documentation and compliance to statutory, regulatory and legal requirements
Ensure satisfactory audit results. Action and close both quality and safety CAPA on a regular basis.
Responsible for managing logistics spend within budget limits for the region
Provide regular inputs for developing customer service level reports, logistics spend provisions, and other weekly/monthly MIS
Provide insights to the commercial team while renewing warehousing and transportation contracts
Drive SC initiatives in the local geography while continually improving productivity and cost efficiency
Provide guidance and support to warehouse managers while managing escalations and exceptions
Timely resolution of escalations from vendors related to their claims
Education & Professional Qualifications
Post Graduate- MBA in Supply Chain/Operations
Knowledge / Experience
2–4 Yrs of experience working with logistics / sales teams Supply chain experience
Strong process management
Understanding/experience of warehousing operations and customer handling
Stakeholder Engagement; proactive,
Attention to detail , results-oriented and Customer Focus