Marriott International, Inc Hiring for Assistant Multi Property IT Manager at Bengaluru, Karnataka Full Time

Posting Date Jan 07, 2022

Job Number 22002638

Job Category Information Technology

Location Sheraton Grand Bengaluru Whitefield Hotel & Convention Cente, Prestige Shantiniketan, Bengaluru, Karnataka, India

Brand Sheraton Hotels & Resorts

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

JOB SUMMARY

As a member of the property management staff, this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

CANDIDATE PROFILE

Education and Experience

• College degree or equivalent work experience. Possess 3-5 years experience in like position.
• Previous experience in IR Global Field Services or Marriott Systems Support desirable.
• System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

• Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.
• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; may process invoices
• Conducts periodic inventories of applications and hardware.
• Ensures technology assets are secured.
• Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Provides exceptional customer service.
• Is professional and responsive to inquiries from customers/vendors/peer group.
• Provides timely, accurate, and detailed status reports as requested

Ensuring Client Technology Needs are Met

• Assists in disaster recovery and business continuity as it relates to technology.
• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Supports end-use pager cellular phone issues.
• Troubleshoots high-speed Internet access problems
• Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC.
• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine desktop backup as scheduled or directed.
• Provides end-user support to property staff, business center.
• Assists with setup or reset of security passwords
• Supports email and use of MI network
• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
• Works as part of a team to execute a disaster recovery plan.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.