Marken, a UPS Company Hiring for Customer Service Associate, IN-MU Job at Mumgāon Full Time

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution in 58 locations worldwide, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Marken’s dedicated 2100 staff members manage 120,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries.

“Embark on a career with PURPOSE – Join Marken”

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life. This will change the face of medicine as we know it.

The successful candidate shall be responsible for monitoring all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames, provides constant updates to internal and external stakeholders, and provides excellent customer services and he or she shall not be limited to the following:

• Partner with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility
• Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
• Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
• Working all Marken offices and Local Service Providers to ensure the Logistics transfer is handled efficiently thus meeting desired turnaround times.
• Entering clinical trial sites into Marken’s internal database (where necessary)
• Answering and dealing with all patient, Investigator, and general telephone and e-mail requests from external customers and internal offices/agents.
• Preparing, verifying, and distributing country-specific project documentation.
• Filing and archiving where required.
• Attending customer meetings and teleconferences, when required.

Required Skills And Qualifications

• At least 1 year of relevant experience with strong knowledge of Microsoft Excel and Word
• Sound knowledge in Aviation/Airline Networks
• Excellent communication skills with the ability to influence others.
• Excellent problem-solving and prioritization skills are essential.

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Benefits:

• Health insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Yearly bonus

Experience:

• Customer Service: 1 year (Preferred)