Position Responsibilities and Accountabilities
· Demonstrate sincere customer focus and true appreciation for the guest experience.
· Develop and implement Spa goals, policies and procedures.
· Responsible for leading the efficient and effective Spa operations including short- and long-term strategic planning.
· Develop and maintain adequate professional product program.
· Maintain establishment and employee professional licenses.
· Maintain pricing integrity and Spa standards.
· Produce annual marketing plan in conjunction with the MANTRA WELLNESS SPA.
· Assist with the annual public relations program; i.e. calendar of events, media, etc.
· Identify new business and marketing opportunities.
· Ensure compliance with MANTRA WELLNESS SPA policy and procedures.
· Planning services include food and beverage service and activities and any special requirements or events.
· Promote and sell customized spa programs to conference groups as required.
· Liaise between the hotel front office and sales operational departments; clients and guests for conference groups; and guests as required.
· Manage, train, and motivate all spa Co-employees.
· Perform department annual employee performance development plans.
· Biweekly spa employee schedules and department payroll.
· Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions, and sales techniques.
· Establish and maintain a professional business relationship with all vendors.
· Ensure equipment and physical facility in peak condition including cleanliness and repair.
· Develop, follow and ensure that all safety and emergency policies, procedures and practices and adhered to.
· Participate in the annual budgeting and forecast process.
· Control costs of good purchased, service supplied and labor necessary.
· Attend MANTRA WELLNESS SPA communication meetings as necessary.
· Perform all other related duties assigned by the Management.
· Ensure Guest, team and personal health and safety is maintained at all times, reporting any concerns in a timely manner.
· Resolve all guest/member complaints, to ensure guest satisfaction.
· Provide information and assistance to all staff and guests.
· A point of contact in the absence of the Employee
· Perform openings and or closing procedures as necessary.
· Lead the technicians and aestheticians in all issues relating to guest satisfaction, safety, sanitation and spa profit maximization.
· Ensure all certificates/licenses/equipment are current and maintained.