Maersk Looking For Customer Success Partner at Mumbai, Maharashtra Full Time

Supports Business Development Managers and Partners. Participates in

identifying and developing projects within area of responsibility.

Ensures that local (responsible geography) market awareness and

presence is established, making first contact with potential clients

and partners where appropriate.

Key Responsibilities

• Farm existing assigned customers and ensure a superior relationship is maintained with them. Ensure high conversion of wins from such customers and track the same regularly.
• Ocean Tender handling and negotiation- manage ocean RFIs/RFQs by working closely with stakeholders in pricing, sales and TCM. Ensure customer specific requirements are evaluated and addressed and we progress through multiple rounds in a smooth manner.
• Logistics & Services quoting and negotiation- manage L&S RFIs/RFQs by working closely with stakeholders in various product teams. Consolidate multiple product offers and develop the overall proposal. Ensure customer specific terms and requirements are addressed appropriately.
• Ensure allocation compliance is managed regularly and effectively. Engage with customer, sales account owner and CEN Ocean teams to ensure top notch allocation management.
• Act as the day-to-day contact point for customers, to allow sales account owners to spend quality time on hunting new businesses. Ensure customer issues/escalations are addressed in the best possible manner by liaising with multiple internal stakeholders.
• Manage other important activities like Ocean/L&S contracting, business forecasting, collections escalations, invoice quality, NPS and commercial onboarding of new businesses

Who we are looking for

• A Bachelor/Master’s degree is required with 5-8 years industry or equivalent sales or customer facing experience.
• You should possess enthusiasm, a strong work ethic, high integrity and a willingness to learn.
• You should have excellent interpersonal, presentation and communication skills (both written and oral) and should be very good at stakeholder management.
• You should be good at navigating through systems and processes and should have the ability to operate in a structured fashion.
• In addition, you should have organizational and time management skills including multitasking, prioritising, and the ability to plan work activities efficiently to meet deadlines.