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Transportation / Logistics
Maersk Hiring for Sr Customer Experience Agent Job at New Delhi Full Time
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We offer you a unique opportunity to join Maersk – an established company within international shipping & logistics. You will be an essential part of the company and get a high degree of personal responsibility as you will have a direct impact on our Customers´ Experience. We offer you a truly international environment and collaborate with colleagues and companies throughout the world.
We Offer:
In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. We invest in people, knowledge and networking all over the world. An extensive onboarding program will be supported by courses, followed by continuous personal coaching and on the job trainings.
Key Responsibilities:
. Build strong long-term relationships with customers in your portfolio and better understand their needs, anticipate on issues and opportunities for mutual growth. • Enthusiastically handle customer queries of all kind, leaving a superior customer experience each and every time.
- Take full responsibilities and end-to-end ownership of customer shipments (Auto Customers) and their issues. Understand the customer’s business and manage internal and external stake holders at different levels.
- You follow up on commercial opportunities where your enthusiasm supports your expertise and customers will grant you their cargo because they know it’s in safe hands.
- Engage in constructive problem resolution and provide solutions.
- Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
- Proactively communicate to customers & pre-empt the challenges foreseen
- Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
Who we are looking for:
- MBA/bachelor’s degree level with 4-5 years of experience.
- Customer service experience highly preferred specifically with handling landside activities including transportation and CHB.
- An excellent team player.
- Able to work under pressure.
- Well organised, efficient and effective.
- Strong interpersonal and communication skills.
- The ideal candidate will be a person who loves interacting and has passion to delight the customer through service.
- Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer.
- Is assertive and able to influence and persuade the customer and handle exception management.
- Has the ability to take ownership and work for early resolution and closure of customer issues.
- Should have great attitude for multifunctional collaboration to stitch together an effective solution for customer and execute it properly.
- Capability to understand the customer’s business well and our products offered to customer. Understand the best way to execute it by collaborating with internal stakeholders and deliver a great experience to customer