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We Offer
As an organization with global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & background. We offer a fast paced, challenging and truly international atmosphere with activities spread around the globe in Copenhagen, London, Charlotte, and India. The environment is dynamic with focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for gaining a professional and social network.
As a company, we are committed to growing our people. We will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills.
As a software engineer you will be part of a team responsible for rolling out and integrating various solutions into our IT Landscape. You will work with development teams & stakeholders in various locations, e.g. Pune Bangalore, UK and Copenhagen.
Key Responsibilities
The support engineer is responsible to provide 1st and 2nd level support of Maersk’s Treasury Management System, FINDUR. The primary purpose is to diagnose, troubleshoot and resolve incidents and service requests reported by the users or the system itself. There, You will become the go-to person for all support related issues.
As a support engineer you will be part of our DevOps team where you will have the following tasks:
Resolve reported and detected incidents using available information and technical skills to provide workable solutions
Troubleshooting Findur issues, related to business and system processes
Reconfiguration and adaption of the system to business needs
Responsible for creating and modifying reports using build-in report/dashboard tools
Create and monitor scheduled jobs and alerts
Investigate and escalate incidents to application vendor
Follow-up on all vendor related tickets, until successfully resolved
Managing deployment and version control of customised components
We are looking for:
Experience & Technical Skills
Must have:
Functional knowledge of FINDUR and potentially ENDUR
Experience in resolving incidents from FINDUR logfile information
Experience working with deployment of JAVA scripts and configuration changes
Good understanding of version control, release management processes and working in multiple environments
Good understanding of Treasury Management Processes
Good understanding of SQL Database processes and query techniques
Understand how ERP / Treasury systems communicate with banks, over the SWIFT network
Some experience with debugging FINDUR JAVA scripts.
Some knowledge of FINDUR data Modelling
Advantage if:
Knowledge of version control systems, code merge, deployment…
Experience in finding temporary and permanent solutions to incidents, as and when they happen
Root cause analysis in performance and incident related issues
Business Skills:
Must have or express a clear interest in understanding all Treasury Business processes
Understand the business language and be able to translate that to Application related issues while supporting and troubleshooting.
Ways of working
Very strong communication and collaboration skills
Structured, highly analytical mind-set and excellent problem-solving skills
Collaborative, with strong mentoring and people skills / personal impact
Highly motivated and work well under pressure
Innovative, with the ability to think outside the box
Fact based and result oriented
An individual who understands and respects the agile method
As a person:
Self-starter and highly motivated
Cultural understanding and experienced working in multi-cultural teams
Willing to share knowledge and work as a team
Proficient in English
Service Minded
kend – through the entire software development lifecycle. Prioritizes efficient code production by using open-source frameworks and patterns.