Maersk Hiring For Customer Success Partner at Navi Mumbai, Maharashtra Full Time

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Key responsibilities

• Executing the E2E Global Containers Sales operations process – Direct impact on top line and bottom-line.
• Customer focus and prompt issue resolution.
• Prior experience in B2B Customer service/ Customer success domain
• Ensuring good communication and maintaining effective working relationships with all stakeholders.
• Handle complete end to end Finance activities for sales.
• Managing the recovery of overdue payments and keeping track of customer finance account statement.
• For Approved Sold containers – Ensuring disposal of container in RKEM, creation of SAP invoice & clearing invoice with payment.
• Handling customer post sale queries & assistance with sale order.
• Coordinating with depot & Equipment teams to make the container available for pickup.
• Maintaining sale records, invoice & payment details.
• Managing Maersk Sales Website & aid Sales Managers, depot & Customer.
• Responsible for completion of Order Sale Cycle
• Night Shift (6:30 PM to 3:00 AM) with fixed weekend offs
• Knowledge of Container/Shipping/Logistics will be preferred

We are looking for

• 5-7 years of relevant work experience.
• Excellent English communication skills, both written and spoken.
• Prior experience in customer service or customer facing role
• Good analytical and project management skills
• Leadership experience is an advantage
• Continuous night shift with fix weekend off