LoginRadius Hiring for Junior Implementation Engineer at Remote Full Time

Full Job DescriptionLoginRadius is seeking a Software Engineer to join our incredibly successful customer success team at LoginRadius. You will be working remotely in the late evening hours (4 pm-midnight) in this position.

Requirements:
Working hours: late evening hours (4 pm-midnight) from Monday to Friday

About Us:
Start with identity. Go anywhere.

LoginRadius is at an exciting moment in its trajectory. We’ve built a world-class software platform that manages millions of customer identities for many Fortune 500 companies. We’ve got unique competitive positioning for a $20 billion market opportunity. Microsoft is a key technology partner and investor. Last year we closed $17 million of Series A funding. Now we are scaling up and hiring in all departments, looking to double our numbers in the next 12 months. Our focus is on experimenting and figuring out the growth drivers in our roadmap to achieve our vision: securing the identity of every person on the internet.

What do you get at LoginRadius?:
When you join our team now, you have a rare chance to shape the company’s direction while accelerating your career growth. You get the flexibility and openness of a startup backed by the solid foundation of a profitable and robust SaaS product and seven years of customer success. We welcome your innovative ideas and encourage transparency at all levels, and we make sure to kick back and enjoy ourselves in the process.

Your Role:
Manage and own the LoginRadius onboarding and implementation process
Provide exceptional customer support to ensure a high retention rate of LoginRadius customers
Identify and resolve any technical issues that our customers face throughout the implementation process
Become a subject matter expert on the LoginRadius cIAM (customer identity and access management) solution
Understand the customer’s technical set up and work with them to determine how to best integrate their system with LoginRadius’ cIAM platform
Develop crucial applications for customers to leverage in their systems and confidently present these applications
Use your technical expertise to improve our customer onboarding and implementation process
Work collaboratively with our customer success as well as our product and engineering teams

Job Responsibilities:
Attending customer meetings and communicate with the customers to understand their use case/requirements.
Assists with requirements gathering, analysis, and writing technical documentation as per customer’s use case.
Work collaboratively across LoginRadius Customer Success, Support, Product and Engineering, Operations, and Customer Development teams.
When necessary, develop tools to help meet client edge cases.

What You Bring to the Table:
Good understanding of REST APIs with an ability to integrate them with other applications
Must have experience using one of these technologies: JavaScript, or Node JS (it is an added advantage to have experience with any other web technologies)
Working Experience in Third-party Integrations using REST API, CMS Plugins and Web SDKs
Mobile development experience will be an asset
Strong interpersonal, customer service, and problem-solving skills
Experience working in the CIAM or IAM industry is an asset
1-4 years of experience working in the software industry including professional services, project/client management, and development
Bachelor’s degree in computer science (or equivalent work experience)
Working knowledge in at least one Identity protocol. – SAML/OAuth/OIDC/JWT.

At LoginRadius, you’ll get:
Competitive compensation. We hire the best and make sure they’re paid accordingly
Uber-fun company outings for team-building