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Job Description
The Desktop Support Engineer will provide day-to-day hands-on support to the organization and end-user systems, including laptops, desktops, mobile devices, and applications. This position interfaces mainly with employees, various departments, and external clients. Typical tasks include troubleshooting user desktop, mobile devices, building equipment, PC’s, performing various updates, and providing remote support. Other responsibilities are LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management, image management, application installs, user support and training, etc.
Job Responsibilities
Maintain detailed and up-to-date licenses and hardware/software inventory
Workstation, peripherals, and hardware deployments, break fixes/troubleshooting (OS: WIndows & macOS)
Printer/fax deployments and break/fix
IT equipment and supplies procurement
Hardware/software installs and upgrades
Patch, upgrade management, and deployment
User support and training
Manage IT department documentation
Perform preventive maintenance
Basic LAN support
iPhone/wireless devices deployment and support
Microsoft Windows application support
Microsoft Office application support
Remote user support
VPN access support
Desktop security
Other duties may be assigned
Job Requirements
Basic knowledge of LAN networking
Desktop and laptop break/fix experience
Knowledge of remote diagnostics tools
macOS/Linux experience a plus, but is not required
Desktop security best practices required
Experience in Active Directory is a plus but not required
Associate or Bachelor’s degree in a related field or IT related degree and/or combination of directly related work experience (1-2 years experience)