Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 6 000 employés afin de soutenir le personnel des organisations que nous servons et les membres de leur famille. Nos programmes avant-gardistes ont un effet durable sur la santé, la sécurité financière et la productivité de 24 000 entreprises.
As a Consultant II – ServiceNow you will apply your knowledge of ServiceNow to the daily administration, configuration, and ongoing maintenance of the ServiceNow platform. This will include supporting several related processes, including Workflows, Request, Incident, Problem, CSM, ITSM, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal and other service modules. In this role, you may also support custom-scoped applications that deliver enterprise-wide business processes.
Responsibilities
Perform daily administration activities of the ServiceNow modules/platform, including performing approved configuration changes
Perform ServiceNow implementation tasks including but not limited to requirements gathering, solution design, configuration, testing, and integration
Work with business and technical teams to design and build workflows that manage, enhance, and/or improve internal processes
Develop system integrations and process automation, fully utilizing the platform’s workflow capabilities
Create reports and dashboards in the ServiceNow platform to meet internal customer and business needs
Function as the ServiceNow subject matter expert and offer recommendations and solutions, as needed, to meet collaboration and governance needs
Manage access controls for Service Now platform and its functional modules
Configure business rules, user interface (UI) policies and actions, client scripts, and access control lists (ACLs), including writing advanced scripting of each (including CMS/Service Portal)
Document and maintain functional business requirements, process flows, and business use cases
Configure notifications, UI pages, UI macros, script includes, formatters, etc.
Succeeding as a Consultant II – Servicenow ,will require the following core qualifications and skills
Excellent knowledge of ServiceNow best practices
4+ years working with various ServiceNow modules such as Service Catalog, Knowledge, Asset Management, Change/Incident, CMDB, ITSM and CSM
Proven experience creating ServiceNow update sets, promoting and testing in multiple instances, and deploying into production
Must have a solid understanding of ITSM processes
Must have a solid understanding of mid-server administration and processes
Experience as a ServiceNow developer is highly desired
Experience with the ServiceNow ATF module is highly desired
ServiceNow Certified System Administrator is highly desired
Proactively researches and stays abreast of ServiceNow trends and features and makes implementation recommendations to the business and internal customers
Must have strong interpersonal, verbal, and written communication skills with the ability to communicate effectively and collaboratively across internal and external organizations
Demonstrated ability to adapt to new technologies, learn quickly, and shift priorities in an ever-changing and fast-paced environment
Excellent customer service skills with the ability to manage obstacles and address multiple and sometimes conflicting demands
Must have strong analytical skills that can be applied to research, forecasting, problem-solving, data analysis and metrics interpretation, reporting, troubleshooting, etc.
Maintains professionalism, composure, credibility, and enthusiasm with an ability to positively influence others
Ability to take complex technical topics and explain them to non-technical audiences
Ability to take initiative and work independently
Due to COvid-19, we have offered a more flexible office location/remote work arrangement, this is at the discretion of the organization and the leadership and is subject to change at any time. It is understood that all our employees will be provided 1 month notice, once the remote work arrangement changes and post that, the expectation is that all employees will reside within the Hiring Zones identified by the organization.
Un emploi enrichissant qui compte
Le mandat de Solutions Mieux-être LifeWorks consiste à aider les organisations à soutenir leurs effectifs et du même coup, nous nous efforçons d’aider les nôtres à s’épanouir. Nous sommes toujours à la recherche de professionnels talentueux qui se démarquent par leur leadership stratégique et qui désirent améliorer la vie des gens que nous servons. Nous remercions tous les candidats pour l’intérêt qu’ils nous portent; cependant, nous communiquerons uniquement avec les personnes retenues pour une entrevue.
Chez Solutions Mieux-être LifeWorks, nous nous faisons un devoir de donner la préséance à nos employés. Notre priorité est d’optimiser leur santé et leur productivité. En raison de la pandémie de COVID-19, nous continuons de surveiller la situation mondiale et de suivre les directives des autorités locales dans chacune des collectivités où nous exerçons nos activités afin d’assurer la santé et le bien-être de nos employés. La sécurité est notre priorité absolue et, bien que l’objectif soit de réintégrer nos bureaux un jour, nous travaillons actuellement à distance et communiquons avec les candidats au moyen d’entrevues, d’événements de recrutement et de séances d’information qui ont lieu de façon virtuelle. Nous sommes ravis d’échanger avec vous en ligne et attendons votre candidature avec impatience.