LifeWorks Hiring for Senior Analyst – Operations (with French proficiency) at Gurgaon, Haryana Full Time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Administrative Solutions

LifeWorks is the industry leader in the administration of flexible, traditional and post-retirement pension and benefits programs for global organizations, maximizing the use of technology to drive awareness and engagement in benefit, pension, wellness and other workplace programs. We offer a full range of solutions from software to full outsourcing of pension and benefits administration, with the aim of optimizing employee engagement while ensuring that the client receives superior sponsor services. The Administrative Solutions line of business administers pension and benefits plans for a wide range of client organizations across Canada and the United States. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension and health management programs they maintain.

We serve a wide range of clients, including corporations, businesses, government organizations and multi-employer plans. Administrative Solutions consists of more than 2000 team members working in offices in the United States, Canada and India

About Administrations Teams in India

India Administration teams support US & Canada large market & mid-market clients by administering their Health benefits “HB” and defined benefit (“DB”) pension plans. Our India team consists of ~350 colleagues and support 85 clients in North America providing 18-hour coverage five days a week.

Summary

As a Senior Analyst, your core responsibility will be processing the inputs received from member/participant, client or carrier to ensure that the client database is up to date and member/participant has correct information. In this role, you will report to the Assistant/Team Manager and will have the following additional responsibilities

Responsibilities

• Maintaining quality as per defined SLAs
• Completing assigned tasks within TAT
• Ensuring compliance of all internal policies
• Process improvement
• Providing timely updates to internal stakeholders and onshore counterparts.

Succeeding as a Senior Analyst – Operations, will require the following core qualifications and skills

• 1 – 2.5 years of relevant work experience (with French Proficiency)
• Knowledge of Health Benefits domain
• Good verbal & written communication skills
• Good command on MS Office applications (MS-Excel, MS-Word)
• Attention to detail
• Ability to multi task

Note – The candidate should be flexible to work in shifts.

Due to COvid-19, we have offered a more flexible office location/remote work arrangement, this is at the discretion of the organization and the leadership and is subject to change at any time. It is understood that all our employees will be provided 1 month notice, once the remote work arrangement changes and post that, the expectation is that all employees will reside within the Hiring Zones identified by the organization.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.