Location: Aurangabad
Job summary:
Responsible for IT Application area (Infor as well as non Infor Products).
Looked as link between an Business users and Application.
Providing consultation on Applications usage
Responsibilities:
Support in User Management
Provide End user support
Plan and Provide end user training
Increase awareness among the user about the IT systems and optimal utilisation of applications
Roles:
Understand Business need and prepare IT solution document
Provide inputs for improvement in the process
Implement the IT solution along with Development team
Train, Support the end user for their Queries
Co-ordinate with Infrastructure team for running IT setup for application
User Management including authorization
Understand & provide solution for user’s regular issues in the processes , system
Ensure execution of the scheduled jobs
Analyze the incidents for root cause to prepare and implement the permanent solution
Internal IT Audits
Basic Education and Experience:
Graduate / Post Graduate in Computer / Enginnering
1 to 2 years’ experience
Job specific knowledge
At least 1 End to end ERP implementaton cycle completed
Knowledge for Infor ERP LN 10.4 / 10.7 version
Should have experience in using Infor ION / Infor Factory track
Knowledge of Business analysis / power BI
Worked in Agile methodology using tools like Jira
Knowledge of ITIL framework
Competency and skill :
Communication: Expresses ideas respectfully and shares information in a clear and concise manner using the appropriate mode of communication.
Planning & Organizing Skill
Initiative/Innovation
Integrity and Accountability
Collaboration
Analytical and Strategic thinking
Basic knowledge of Programming
Industrial Process knowledge