Lauriko Pvt ltd Hiring for Customer Care Executive Job at Hyderābād Full Time

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• conducting customer satisfaction surveys to understand what areas of the company’s services need improvements

• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

• curating streamlined email and social media communication mediums for offers, updates and much more

• dealing with customer issues and churning out an easy-to-follow solution

• managing payment and delivery of customer orders

• helping customers choose the right product for their requirements and budget

• handling customer concerns and complaints in a timely manner

• informing customers of upcoming promotions or deals

• establishing a positive rapport with all clients and customers in person or via phone

• forming reports based on customer satisfaction statistics and helping their team to develop new skills

• fixing appointments based on the availability of customers and clients

• interacting with customers to ensure they have a desirable and shareable experience

Company: Lauriko Private Limited
Location: Wework, Kondapur, Hyderabad

Job Types: Full-time, Regular / Permanent

Salary: From ₹250,000.00 per year

Schedule:

• Morning shift

Ability to commute/relocate:

• Gachibowli, Hyderabad – 500081, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer care: 2 years (Preferred)
• total work: 2 years (Preferred)