Launching careers Looking for BPO Customer Care Service at New Town, Kolkata, West Bengal Full Time

• 5 Days Working Saturday Sunday Fixed offs
• Day Shift – Fixed Shift – Only
• We are looking for a Customer Care / CCE / Customer service BPO FOR AMAZON, FLIPKART, AXIS BANK , HDFC BANK AND ICICI BANK to assist our customers with their queries, share updates on their queries, finding the best and quickest way to resolve an issue.
• THIS IS WORK FROM OFFICE AT Kolkata
• Hiring for Domestic Email Process, Voice Process and Chat Process @ BPO
• Shifts: Day Shift – 9 hrs between 8am to 6pm
• 5 Days Working Saturday Sunday Fixed off
• 0.6 month BPO experience
• CAB PICK/DROP AVAILABLE
• Additional Food Coupons+ Travel Allowance + Recreational ACTIVITY Area with Pool, Carrom and Table Tennis Facility
• Minimum Qualification HSC and Fresher are also allowed
• FRESHERS CAN ALSO APPLY
• Job Requirement : Minimum qualification: Candidate should have completed HSC
• Candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply.
• Good Communication Skills
• Salary Range: upto 21500 in hand @ Kolkata
• Job Designation : Associate and Senior Associate
• Interview Rounds: All rounds telephonic
• Call on 9819791666 for any queries

Full Job Description

We are looking for a Customer care Specialist for inbound process to assist our customers @ call center with their queries, share updates, finding the best and quickest way to resolve an issue

Responsibilities

Responding to customer queries in a timely and accurate way, via email or chat

• Identifying customer needs and helping customers use specific features.
• Compiling updates on books and products from publishers/ vendors and communicating them to subscribers.
• Analysing based on conversations with customers in all the fields that need work, taking product feedback and ensuring timely resolution.
• Monitor customer complaints on social media and reach out to provide assistance

Requirements

• Background in customer service; industry knowledge is a plus
• Proficient in MS Office
• A customer-oriented attitude
• Excellent communication and negotiation skills in English
• Problem-solving aptitude
• Ability to work well with a team

Job Types: Permanent, Full-time

Salary: ₹18,700.00 – ₹21,500.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Morning shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Work Location: In person

Speak with the employer
+91 9819791666