Kyndryl Hiring for SME-Software packaging, Distribution and Patching at India Full Time

483205BR

Why Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it’s intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies – IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.

Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Your Role and Responsibilities

Complete software packaging per the information listed in the package requirements form.

Complete Software Packaging activities to required timelines.

Perform complex troubleshooting activities to diagnose packaging issues.

Perform Quality Assurance activities to ensure package operates successfully in the customer environment.

Adhere to best practices, processes, procedures, documents and guidelines

Update workflow management tools to ensure all Software Packaging activity are tracked and recorded

Interface with all necessary groups or individuals (Ex: ASL)

Work with Transitions/Transformation teams to complete solutioned packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation

Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame

Complete pre-distribution analysis to ensure the request includes the necessary information to fulfill the process.

Validate target lists or run queries to determine available target devices before scheduling the software distribution.

Import software packages into the distribution tool

Required Technical and Professional Expertise

Intune ->

• Designing, Planning, and Implementing a Microsoft SCCM and Intune / Intune Cloud Only
• Group Policy to Intune Native policy / CSP conversion
• Windows Modern management using Intune or Workspace One
• Patch Management using Windows Update for Business
• PowerBI Report Design, Development and Management
• Intune Infrastructure monitoring and maintenance planning
• Role-Based Administration: Managing custom roles and security scopes
• PowerShell script development based on customer requirement and deployment using Intune
• Windows or MAC enrollment and management using Intune
• Inventory management and customer report development based on customer requirement
• Encryption and Security component management using Intune or Workspace One

Mac ->

• Designing, Planning, and Implementing a Microsoft SCCM and Intune / Intune Cloud Only
• You are responsible for supporting accounts that use Apple Mac devices in their environment, typically alongside an enterprise management toolset such as the JAMF Casper Suite, Dell KACE, Munki, Deploy Studio, etc.
• This role also extends to supporting the middleware software used to manage the environment (i.e. the JAMF Software Server or JSS, Dell Kace Server, Munki Server, etc.), in addition to the support of the platform itself. Complete software packaging per the information listed in the package requirements form.
• Work with Transitions/Transformation teams to complete solutioned platform work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation
• Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame
• Complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process.
• Ability to lead projects, organize team members to accomplish tasks, manage to deadlines.
• Strong verbal & written communication skills, with demonstrated experience in addressing all levels of the organization.
• Ability to prioritize and meet multiple aggressive project deadlines.
• Provide direction and mentoring to L2 support staff on new practices
• Problem determination and remediation
• Work with requestors to resolve complex issues arising as a consequence of Apple Mac platform management activities. This includes but is not limited to software versioning, interoperability, hardware or network issues for both middleware and Mac devices.
• Ensure the timely and accurate certification of both hardware and software in line with client specifications and agreed IBM and industry standards.
• Develop technical documentation (build, testing, checklists, etc) for new versions/releases, patches and OS configurations/images.

Preferred Technical and Professional Experience

Intune ->

• Autopilot configuration and management for Windows 10
• Co-Management using SCCM and Intune for Windows 10
• Application lifecycle management using Intune (Packaging, Distribution Deployment, Reporting, Retire)
• Feature upgrade deployment and reporting using Intune
• Desktop Analytics and Endpoint Analytics implementation and management (Optional)
• Understanding of Azure Active Directory concepts (Group, User, Dynamic Members)

Mac ->

Ability to lead projects, organize team members to accomplish tasks, manage to deadlines.

• Strong verbal & written communication skills, with demonstrated experience in addressing all levels of the organization.
• Ability to prioritize and meet multiple aggressive project deadlines.
• Provide direction and mentoring to L2 support staff on new practices
• Problem determination and remediation
• Work with requestors to resolve complex issues arising as a consequence of Apple Mac platform management activities. This includes but is not limited to software versioning, interoperability, hardware or network issues for both middleware and Mac devices.
• Ensure the timely and accurate certification of both hardware and software in line with client specifications and agreed IBM and industry standards.
• Develop technical documentation (build, testing, checklists, etc) for new versions/releases, patches and OS configurations/images.
• Contribute to the development and continued maintenance of internal processes in line with operational and business requirements.
• Understand and adhere to all applicable Service Level Agreements (SLA) and promptly notify the account solution lead if any are in jeopardy of being missed.

Required Education

Bachelor’s Degree

Preferred Education

Master’s Degree

Country/Region

India

State / Province

MULTIPLE

City / Township / Village

MULTIPLE CITIES

City / Township / Village 1

IN_MH_PUNE

City / Township / Village 2

IN_KA_BANGALORE

City / Township / Village 3

IN_TG_HYDERABAD

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category

Technical Specialist

Role ( Job Role )

Infrastructure Specialist

Employment Type

Full-Time

Contract type

Regular

Position Type

Early Professional

Travel Required

No Travel

Company

(Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position?

No