Stimulating. Motivating. Challenging.

Location: Noida, India

KEY RESPONSIBILITIES

Responsible for the first level of troubleshooting for customers reporting an incident
Responsible to ensure that agreed customer SLAs are met.
Take part in on call/shift coverage
Rapidly respond to the customer and take charge of the issues and maintain constant communication with the customer until issue is resolved.
Escalate calls when necessary according to routines.
Report promptly every call in the company CRM
Prepare and send a final report to customer / region
Ensure a proper follow-up if additional actions are required by the regions (monitoring, enquiry, log analysis, etc.)
Contribute to high security focus in the department
Co-ordinate with other internal in projects when required.
Follow internal routines and contribute to their improvement if necessary.

ESSENTIAL SKILLS:

Must have fluent communication skills in English.
Customer-driven in his/her attitude and demonstrates good interpersonal skills, over the phone or when writing e-mails
Handle most situations independently, but recognize the right moment to call in other resources to maintain adequate levels of quality and efficiency
DTV (Broadcast standards, Conditional Access, OTT, IPTV)
Operating Systems including professional versions of Microsoft Windows, IBM AIX and Red Hat Linux Enterprise.
Complex server solution (RAID, Clustering, SAN, etc).
Computer networking (firewall, switch, router, protocols, routing, TCP/IP packet analysis, etc)
Database knowledge including Oracle, Sybase and Microsoft SQL Server, as well as PL / SQL query language.
Professional experience in building scripts (UNIX & LINUX shell, python, PERL, XML)
Knowledge of web and http protocol (http, Apache & NGNIX web servers)
Knowledge of cloud computing, AWS is an asset
Knowledge on virtualization (VMware ESX & Workstation, IBM VIO) is an asset
Work efficiently under pressure

KEY COMPETENCIES:

Flexibility in working hours, including weekends and night shifts
Attention to details
Strong interpersonal and communication skills.
Must have exposure to global customers
Excellent analytical and troubleshooting skills with logical thinking.
Ability to operate with multiple tasks, priorities, and deadlines.
Flexibility to adapt to a continually changing and fast pace business environment.
Ability to work independently as well as part of a team.
Maintain an attitude of continual process and personal improvement

Reference: 11839

Publication Date: 08-02-2021

Kudelski SA Hiring for System Engineer Job at Noida Full Time

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