o Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
o Calling Credit cards customers for various service and sales related campaigns.
o Targets on conversions and cross selling.
o Cross selling of various bank products.
o Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
o Willingness to learn and a flair for knowledge
o Attitude of continuous improvement
o Excellent communication skills – Written & Verbal
o Understanding of credit cards industry an advantage
o Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
o Confident person
o Should be able to establish rapport quickly with peers, managers & customers
o Possess an upbeat , positive can-do attitude
o Great listening skills and strong communication abilities.
o Ambition, Energy, self-starter, Fun.
o Innovation and Learning.
o Team player: Candidate must be able to work effectively with all levels of the organization.