Kotak Mahindra Hiring for Tele Caller-RELATIONSHIP BANKING GROUP-Customer Service Job at Thāne Full Time

Job Responsibilities:

• Resolving customer query / complaints of the customers through Emails
• Escalate cases as per escalation matrix defined.
• Co-ordination & followup with the Vendors over the email for quick resolution to the customer.
• Efficiently and effectively navigating different systems and application provided for customer service.
• Provide an excellent level of customer service driven by professionalism, timeliness and accuracy.
• Ensure targets for service levels, quality and customer satisfaction is achieved.
• Other duties from time to time that may be assigned.